AYC Blue Guarantee: quality, service and excellence backing your home
At Arquitectura y Concreto we work every day to provide quality and excellent service to our clients through our buildings. We have more than 32 years of experience in Colombia's real estate sector, making the dreams of thousands of Colombians of owning a home come true.
It's extremely important to us that clients are satisfied with the property they've bought, which is why we pay attention to the details of every building we construct, always seeking excellence in our work.
We certify our work!
At Arquitectura y Concreto we hold three quality certifications: ISO 9001 Quality Management, ISO 45001 Occupational Health and Safety, and ISO 14001 Environmental Management, which put us in a strategic position within the real estate sector.
Likewise, in all our real estate projects we carry out sustainable practices through which we seek sustainability certifications that endorse environmentally friendly practices from the design to the construction of the buildings. We currently hold CASA Colombia, EDGE and LEED certifications.
Learn more about these projects in the following article: What are sustainable projects and how do they benefit me?.
We also strictly control:
The quality of concrete and steel for all buildings
Compliance with masonry requirements
Soil studies
Ceramic and porcelain tile inspections.
Table of contents
What is the AYC Blue Guarantee?
What does the owner receive at property handover?
How are AYC Blue Guarantee requests processed?
What is the AYC Guarantee?
The AYC Blue Guarantee is the backing Arquitectura y Concreto provides after you buy one of our properties, through which we give our customers the peace of mind of owning a property built to high quality standards and the confidence that any requests or issues that may arise will be addressed. For this reason, upon receiving the property you automatically get:
10-year structural warranty.
1-year warranty on floor finishes, paint, carpentry, utility networks and other non-structural elements.
Repair of cracks that appear during the first year after handover. This warranty applies only once and must be requested by the owner within the established terms.
Each of these warranties takes effect from the property handover date.
What does the owner receive at property handover?
We build loyalty with our clients at every property handover, so they feel we're part of them and they're part of us, which is why we share a welcome kit with them.
What does this kit include?
Owner's booklet or user manual, which clearly describes everything you need to keep in mind when living in a property: cleaning methods, proper use and the importance of preventive maintenance.
Structural plans of the property.
Handover certificate.
Note: each of these documents must be kept by the owner, since if they wish to sell the property, they must hand them over to the new owner.
*Arquitectura y Concreto is NOT responsible for the installation of external elements or for warranties arising from renovations carried out by the owner or third parties.
We deliver quality work!
We also carry out tests beyond those required by building codes, because we want owners and neighbors to feel confident about the quality of the building; that's why we have technical supervision and certification from an external firm that validates compliance with the country's earthquake-resistance codes.
What sets us apart from the competition?
At Arquitectura y Concreto we have the backing and experience of more than 33 years working and building real estate projects with the best design and quality specifications on the market. We are meticulous and careful in our construction processes to deliver properties with high standards to our clients.
We work with partners and suppliers aligned with our corporate policies, specific goals and sustainability plans, as well as with the certification firms that endorse our actions. We provide personalized attention to our clients' requests, making our service quality increasingly effective so they can buy the home of their dreams.
How are AYC Guarantee requests processed?
Owners can file their request through the After-sales module on our website, by letter, email or call center. The responsible department will receive and evaluate the request and then, if necessary, visit the property. The estimated time for the visit is 5 business days from receipt of the service request, and 30 days to carry out the corrective actions.
We're very happy to build with passion and heart and, above all, to deliver the highest quality standards.
These are the communication channels available for after-sales requests.
Antioquia: servicioposventas@arquitecturayconcreto.com
Caribbean: posventasbquilla@arquitecturayconcreto.com
Cundinamarca: posventasbogota@arquitecturayconcreto.com
After-sales section of our website, by clicking here.
SARA national customer service line: 018000-115500.